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Can I create an audience (group) for text (SMS) messaging (using a hashtag or keyword)?

TextIn creates many types of customer segments (audience, group) by default. However, you can also create your own segment. Here is how it works.

 

Step 1:

  • Create a Text Hashtag campaign
  • Provide your hashtag
  • Write a short text message to send a text (SMS) message to acknowledge the use of the hashtag
  • Save and Activate the campaign

 

Step 2:

  • Publish your hashtag with your business SMS# on social media, website, print, etc. (e.g. "Text #yourhashtag to <your business sms#>")
  • As your audience starts sending the hashtag, TextIn builds the segment associated with your hashtag. TextIn acknowledges each incoming message with your short text message automatically. 

 

Tutorial

Tutorial to create Text Hashtag Campaign 

See also:

 

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