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Can I create an audience (group) for text (SMS) messaging (using a hashtag or keyword)?
TextIn creates many types of customer segments (audience, group) by default. However, you can also create your own segment. Here is how it works.
- Create a Text Hashtag campaign
- Provide your hashtag
- Write a short text message to send a text (SMS) message to acknowledge the use of the hashtag
- Save and Activate the campaign
- Publish your hashtag with your business SMS# on social media, website, print, etc. (e.g. "Text #yourhashtag to <your business sms#>")
- As your audience starts sending the hashtag, TextIn builds the segment associated with your hashtag. TextIn acknowledges each incoming message with your short text message automatically.
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