How can I enable order notification? 🎞️

TextIn sends a text message to the customer associated with an order informing her/him that the order is ready.

Order notification is not enabled by default, follow the instructions described below to enable Order Notification on your account as well as to change the default notification message. 

1. Login to your account from https://www.colligso.com
2. Deactivate Site/ Location using following steps:
   1. Select Menu->Business->Sites
   2. Select the site you want to send order notifications from
   3. Deactivate the site (do not deactivate Campaigns, Segments and Devices)
3. Now click Edit (if not visible, refresh the page)
4. Scroll down to the Notifications section
5. Check the Order Notification checkbox
6. Write your message in the Order Notification Message text box.
   1. Hint: Think about rewarding the customer in addition to the order notification. Promote your product or service. Up-sell or cross-sell. This might be the last message s/he sees from your business during this visit. Ask for review. Write something to bring them back. Be creative so s/he remembers you!
7. Save the site and Activate (since we did not deactivate Campaigns, Segments and Devices earlier, no need to activate these with the site).

(enable close captioning/subtitles) 

The default message is as following where variable $ORDER_NUMBER is replaced by the actual order number.

Your order # $ORDER_NUMBER is ready.

In your ordering app on point of sale or elsewhere, if you are capturing the first name of the customer with every order, you can address the customer in the message as following as well.

Hello $FIRST_NAME, Your order #$ORDER_NUMBER is ready.

Footer

Note that TextIn automatically adds a footer on every outgoing business message. This footer includes your business name, city and phone number as shown below. The values inside {} are automatically picked up from your business settings. It also adds instructions Text STOP to stop in case a customer wants to stop text messaging from your business. You cannot remove this footer.

{business name} {city} {business phone} Text STOP to stop

So, the outgoing message for order number 101 would look like the following for example with {business name}, {city} and {business phone} replaced with values from your business settings. 

Your order # 101 is ready. {business name} {city} {business phone} Text STOP to stop

See also:

• Change mobile opt-in messages